Term of Services

Police & National Park Permit:
At least prior to arrival, We require your copy of Passport and Visa or Kitas to obtain the police and the park permit.
Booking Information And Conditions
If you would like to book a trip on ORANGUTANRAINFOREST.COM, please e-mail us to request a details trip itinerary. Space for our houseboat or Kelotok is limited on each trip and many adventure trips sell out early. We recommend you to reserve a place as soon as you know when you want to travel. We will still accept your booking 2 days prior departure subject to space availability. Regarding to the high season in June, July and August we would be please to received your booking 3 month before your arrival to save your booking and the availability. During Muslim big event Ramadan most flight ticket to and from Pangkalan Bun sold out earlier so please let us know if you need us to arrange the flight ticket.

Accommodations
All participants on ORANGUTANRAINFOREST.COM trip most stay in small hotels, guesthouses, lodge, local house and on boat for Orangutan tour. In some cases you have an options to stay variety of finest hotel. These will vary from place to palce but in all cases the accommodation will usually be owned and operated by local people. This way, your money will be directly reach the local people of the place you are visiting and not large corporations. Your money will also suport us to gain alternative income for the local people and help to protect their tradition.

Food
On ORANGUTANRAINFOREST.COM trips, you will receive daily breakfast and refreshments en route. For lunches and dinners, you will be advised by our tour guides of recommended restaurants owned and operated by locals. In many cases, water will be provided for free, however, in some areas drinking normal water would be a good idea. We highly recommend bringing a water bottle with an in-line filter system. In Tanjung Puting National Park for orangutan tour you will accompanyed by a cook who will serve fresh food for you. Although you will have the opportunity to order food which is like that you normally eat at home, we recommend trying all the local specialties. After all, food is a major part of any vacation or trip, as well as a major part of any country is culture and you just may discover a few new favorites.

Tour Guides
Our guides knowledge about spots is profound and experienced. Our guide team are a local people as our main goals to helping in contribution of their income.

Flight reservation and Luggage:
To block your confirm flight, please advise us your names at least one month before arrival date. We recommended you to purchase domestic airline tickets locally in remote destination in Indonesia. ORANGUTANRAINFOREST.COM can assist in reserving and securing a seat for you (we are not able to responsible for flight cancellation and delay but we are able to rescheduled the flight and your accomodation). in high season June, July and August you have to purchase the air ticket 3 month before your arrival. Would you please let us know if you need us to arrange your flight ticket.

Payment:
To avoid hassle prior to departure from your country, initial deposit 50% or full payment transfer is required as soon as your booking is confirmed direct to our bank account as bellow:


Bank Name : BNI
Account Name : Bpk MOH NUR HARIYANTO
Account : 0356691515
Swift Code : BNINIDJA

Full payment will be required during the meeting service with our representative prior to joining the trip. As such a CASH payment only will be accepted during the meeting service. Payment can be made in IDR, Euro,US Dollar based on the official exchange rate at the time of transaction.

Cancellation and Refund:
Please let us know at least 10 days before arrival date if you want to cancel your reservation. But 25% cancellation fee will be applied within the 24 hours prior departure or in case of no show. If your airline tickets were purchased through our office, you will receive whatever refund is allowable by the airlines. But most cases the airline ticket are unrefundable. ORANGUTANRAINFOREST.COM reserves the right to cancel any trip for any reason of force majoure, including insufficient participants or logistical problems such as natural disasters or uncontrollable condition which may impede tirp operations. In this case a full refund of the land cost would release ORANGUTANRAINFOREST.COM from any further liability. ORANGUTANRAINFOREST.COM is not responsible for additional expenses such as non-refundable air tickets, visa costs,etc.

Health & Insurance:
No specification skill needed to join our trip, all you need is just spirit of adventure and good healthy. It is essential that persons with any medical problems or dietary restrictions make them known to us well before departure. We can consul you on whether the adventure trip you have selected is right for you. Our tour escort has the right to disqualify any time for the participant that he or she feels physically incapable or they will jeopardize either the individual involved or the group. There will be no refund give under these circumstances. Hospital facilities for serious medical problems in Komodo, Rinca, Tanjung Puting National Park, Papua or other remote areas are unavailable. ORANGUTANRAINFOREST.COM assumes no liability regarding the provision of medical care. Make sure you have good insurance that covering medical evacuation, as health care of an International standard in Pangkalan Bun or other remote area is not available. Make Sure your travel insurance covers airline Cancellations, as if your fight is cancelled and you miss your tour, you would not receive a refund of your tour payment. Due to our packages are not covered to your insurance. ORANGUTANRAINFOREST.COM not responsible for travelers who do not carry travels insurance.
ORANGUTANRAINFOREST.COM will not be liable for:
Expenses such as additional hotel nights and meals not stated in the itineraries caused by airline scheduling changes, canceled flights, miss flight connections or by other factors under our control.
Expenses in recovering luggage lost by airlines, belongings left behind on the trip, or shipping it home from abroad.
Expenses for your over luggage, Injury or property damage for any reason,

Lightweight Equipment:
For ORANGUTANRAINFOREST.COM clients who attend the trip, We suggest to bring suntan lotion, hat, rucksack, rain jacket or small umbrella, compass, watch, pocket knife, sun-glasses, light clothes such as trousers and long shirt for trekking, trekking shoes, underwear, long socks plus extra, sandals, flash light (torch), mosquito repellent, emergency rations,binocular, camera plus extra film and battery, medicine or other personal things. For souvenier and other personal expenses, please bring Rupiah with you.