FAQ


We need your help in creating a beautiful journey. in a travel to note is a good communication, coordination, and respect one another. Our team work professionally, to serve you and make your visit enjoyable and memorable.
We learn to do something well, with the experience that we can every day.
We recommend booking your trip at least 2 months in advance. During the high season (July-October) we suggest you make reservations as far in advance as possible.
In the tour, safety, health, comfort and safety, that has always been our highest priority.


Prepare your identity it will be easier for you to visit our country.
You need to have the necessary visas and passports are set well in advance of your trip. That means – all the documents required by the outhorized authorities of the country to visited (Indonesia). In case of any doubt please contact the Indonesian Embassy in your home country.


Make sure your physical health condition before you decide to take a trip including rainforest trekking. You should be able to walk in the woods, under humid tropical conditions, at least 1.5 hours / day with no problems.
If the health of the tour you feel disturbed, report to your guide.
Medical & Health Condition :
You need to provide clear information about health conditions that already existed before, especially the care you need. Because you will visit remote areas of rainforest in Borneo, so please help us to coordinate the requirements for your safety. You must have all vaccinations and all medicines needed for good health and should not take the health risks before or during your trip. You must have travel and health insurance. Would be make is better and more enjoyable.


All prices are in U.S. Dollars and will be converted to your own currency based on the exchange rate at the time of actual payment.
The deal price will follow the exchange rate of USD against the IDR in the event of a price agreement between you and us.
And you have to pay according to the exchange rate of USD against the IDR by the date of our agreement at the time we did the first payment transactions.


We accept orders in writing to our email.
A prepaid at least 30% of the total price to be deposited in the bank account mentioned in our email.
We will send a confirmation slip via email when your order is confirmed.
The balance due must be paid no later than 30 days prior to your departure.
You must pay the cost of international bank transfers with your bank, the fees charged by our bank will for us to pay. In case of not receiving payment (on time), we reserve the right to cancel the reservation. We’ll notify you as soon as possible.
We reserve the right to increase the price due to the increase park permit fees, or other unforeseen circumstances.
Photo copy of your passport and a copy of your flight ticket to our place.


Children under 6 years old are not allowed to join this tour. Children aged between 6 and 15 years old must be accompanied by a parent.
To parents who bring children beg to keep the children well.
Modification of Itineraries :
We advise you to be in consultation with us for any modifications in the schedule that we offer. Modifications will be subject to availability and additional charges possible.